Order Terms & Important Information

We want you to love your order! Since each item is made especially for you, please take a moment to review the following before submitting your order.

Please Double-Check Your Order

Before submitting, please make sure your items, sizes, quantities, personalization, shipping information, and other selections are correct. Once your order goes into production, we may not be able to make changes.

Made Just for You

All uniform apparel and personalized items are made to order. Because we create each item specifically for your order, all sales are final and we’re unable to accept returns or exchanges, including for incorrect sizes or other customer-selected options.

Need to cancel? We understand that plans can change. Orders may be canceled for a full refund within 2 days (48 hours) of placing the order.

After the 48-hour cancellation window, your order may already be in production. If your order has been made but has not yet shipped, please contact us as soon as possible. Under special circumstances, we may be able to approve the cancellation. If approved, a 25% restocking fee will be deducted from your refund to help cover the materials, production, and processing costs already incurred.

Cancellation requests made after the 48-hour window are reviewed on a case-by-case basis and are not guaranteed. Once an order has shipped, it can no longer be canceled.

Of course, if we make a mistake or you receive an item with a manufacturing or production defect, please contact us so we can review the issue and work with you to make it right.

Production Time

Please allow approximately 2–3 weeks for production. This is the time needed for us to prepare and make your order before it ships or is ready for pickup.

We do our best to stay within this timeframe, but occasional production delays can happen due to product availability, order volume, supplier delays, or other circumstances outside our control.

Production time does not include shipping transit time. If your order is being shipped, transit time begins after your completed order has shipped and is in the shipping carrier’s possession.

A Note About Mockups, Colors & Design Placement

The product images and mockups on our website are meant to give you a helpful preview of what your finished item will look like. Because every item is individually produced, the finished product may look slightly different from the digital mockup.

Colors may vary. Colors can appear differently from screen to screen depending on your phone, computer, tablet, brightness, display settings, and other factors. Because of this, the actual garment and design colors may vary slightly from what you see online.

Design size and placement may vary. Design placement and proportions may look slightly different depending on the garment style and size. The same or similar design size may be used across multiple apparel sizes. This means a design may appear proportionally larger on a smaller garment and smaller on a larger garment.

Small differences in color, design size, placement, alignment, or overall appearance are a normal part of the custom apparel process and are not considered defects.

Choosing Your Size

Sizing and fit can vary between brands, garment styles, and individual preferences. Please review any available sizing information before ordering and choose the size that works best for you.

Because each item is made to order, we’re unable to accept returns or exchanges due to sizing or fit.

Shipping Orders

If you choose shipping, please double-check that your delivery address is complete and correct, including apartment or unit numbers when applicable.

Once your order has completed production and ships, shipping transit time begins. Transit time is the amount of time it takes the shipping carrier to deliver your package after it leaves Afterglow Designs and is separate from our 2–3 week production timeframe.

Afterglow Designs is not responsible for carrier delays or orders delivered to an incorrect address provided by the customer.

Local Pickup

If you choose local pickup, we’ll email you when your order is ready along with pickup instructions.

Please wait until you receive your Ready for Pickup notification before heading over.

SCHOOL AND PROGRAM FUNDRAISERS "Local Pickup"

If you choose local pickup for a fundraiser for schools, please refer to the page you ordered from for updates on when items will be distributed. We’ll also email you when your order is ready along with pickup instructions. School orders are usually distributed from the schools.

Questions or Problems With Your Order?

We want you to be happy with the quality of your order. If you believe we made an error or your item has a manufacturing or production defect, please contact Afterglow Designs as soon as possible so we can review the issue and determine the best way to help.

Please remember that normal variations in garment sizing, color, design placement, or appearance as described above are not considered defects.

One Last Check!

By submitting your order, you’re confirming that you’ve reviewed your selections and understand that your items are made to order and final sale.

You also acknowledge the 48-hour cancellation policy, possible 25% restocking fee for approved cancellations after 48 hours, 2–3 week production timeframe, sizing policy, and that slight differences in color, design size, placement, and appearance from the digital mockups are normal.

If your order is being shipped, you also understand that shipping transit time begins after production is complete and your order has shipped, and that transit time is separate from the 2–3 week production timeframe.